• 1. What are Cookies?

    Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit our site. They allow us to recognize your device and store information about your preferences or past actions.

  • 2. How Hokus Uses Cookies

    We use cookies for several vital "mechanical" reasons on our site:

    • Essential Cookies: These are strictly necessary for the store to function. They allow you to add a Hokus bike to your cart and proceed to a secure checkout. Without these, you wouldn't be able to buy anything!
    • Performance & Analytics: We use tools like Google Analytics and Shopify Analytics to understand how riders interact with our site. This helps us see which pages (like our Battery Care Guide) are the most helpful so we can improve them.
    • Functionality Cookies: These remember choices you make, such as your preferred language or region, so you don't have to reset them every time you visit.
    • Marketing & Retargeting: These cookies track your browsing habits so we can show you relevant Hokus ads on other platforms (like Facebook or Instagram) after you leave our site.

  • 3. Third-Party Cookies

    Because Hokus is powered by Shopify, some cookies are placed by third-party services we use for shipping, payments, and marketing. These companies have their own privacy and cookie policies, which we encourage you to review.

  • 4. How Long Do Cookies Stay?

    • Session Cookies: These are temporary and expire as soon as you close your browser.
    • Persistent Cookies: These stay on your device for a set period (e.g., 30 days) or until you manually delete them. These are what remember your "Saved" items in your cart.

  • 5. Managing Your Cookies

    You have the "right to choose" your settings:

    • Browser Settings: Most browsers (Chrome, Safari, Firefox) allow you to block or delete cookies in the "Settings" or "Privacy" menu.
    • Shopify Cookie Banner: When you first visit Hokus, you will see a banner allowing you to accept or decline non-essential cookies.
    • Note: If you block all cookies, some parts of the Hokus site (like the checkout) may not work correctly.

  • 6. Updates to This Policy

    As web technology and Australian privacy laws evolve, we may update this policy. We recommend checking back occasionally to stay informed.

Contact Us


If you have any questions about how we use cookies at Hokus, feel free to reach out to our team at hello@hokus.com.au.