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  • Components and Accessories

    Most Hokus components and Hokus-branded accessories carry a 2-year warranty. This includes motors, drivetrain components, and other electrical or mechanical parts.


    Consumables are not covered     under this warranty. Consumables include (but are not limited to):

    • Tyres and tubes
    • Brake pads and cables
    • Bearings, spokes, and belt
    • Sprockets, saddle coverings, and handlebar grips.

  • Battery Warranty & Capacity

    Batteries are warranted against defects in materials or workmanship for 2 years.


    Hokus     specifically guarantees that your battery will maintain at least 65% of its original rated capacity for the duration of this 2-year period. Please follow our recommended charging and maintenance practices to ensure longevity. Degradation beyond this 65% threshold within the warranty period is considered a defect; however, normal wear and tear or deep-discharge damage due to improper storage is not covered.

  • Environmental Conditions 

    Damage caused by environmental factors such as moisture, salt air, humidity, rust, UV exposure, or corrosion is not covered under this warranty.


    As we are based in the Illawarra, we recognize the impact of coastal conditions. Customers in coastal or high-humidity areas must perform additional maintenance to protect components from salt-related corrosion to ensure the life of their bike.

Exclusions

This warranty does not cover:

  • Damage from accidents, misuse, neglect, or improper maintenance.
  • Improper assembly or failure to follow Hokus instructions.
  • Modifications or installation of non-standard components by anyone other than a Hokus-authorized mechanic.
  • Commercial or rental use (e.g., food delivery).
  • Normal wear and tear.
  • Shipping or labour costs associated with warranty claims.
  • Damage resulting from exceeding the bike’s weight limit.
  • Any reimbursement for labour/parts without prior written approval from Hokus.

The warranty applies only to the original owner and is non-transferable.

Weight Limits

Hokus bikes are designed with maximum system weight limits (rider + cargo) typically ranging between 100 kg and 115 kg. Exceeding these limits may void the warranty.

Making a Warranty Claim

In the unlikely event of a defect, our team is here to support you. We aim for our process to be efficient so you can get back to riding as quickly as possible.

To make a claim, please contact us via email at hello@hokus.com.au. Please include:

  1. Proof of purchase and matching ID.
  2. A detailed description of the issue.
  3. Photos and/or videos clearly showing the defect.

For local Illawarra customers: After assessment, we may ask you to bring the bike to our service point so our mechanics can inspect it.

For customers outside our immediate service area: We may direct you to an authorized local service partner or arrange for the bike to be returned to us for assessment.

Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law (ACL). All Hokus batteries and electrical systems are fully compliant with the 2026 NSW safety regulations for lithium-ion batteries.