HOKUS eBikes — Terms & Conditions
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Definitions
- Hokus / We / Us: Hokus eBikes - registered as HOKUS E-BIKES PTY. LIMITED, based in the Illawarra, NSW.
- Product(s): Any e-bike, battery, or accessory sold by Hokus.
- Consumer / You: The person or entity purchasing the Product.
- Agreement: The contract between Hokus and the Consumer, governed by these T&Cs.
- Hokus / We / Us: Hokus eBikes - registered as HOKUS E-BIKES PTY. LIMITED, based in the Illawarra, NSW.
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Prices and Payment
- Currency: All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.
- Advance Payment: Full payment is required before shipment unless otherwise agreed in writing.
- Legal Title: Hokus retains ownership of all Products until the purchase price, including shipping, is paid in full.
- Currency: All prices are in Australian Dollars (AUD) and include GST unless stated otherwise.
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Delivery and Passing of Risk
- Estimates: Delivery dates are estimates only. Hokus is not liable for delays caused by third-party carriers.
- Risk Transfer: For Consumers, the risk of loss or damage passes to you upon delivery. If you are picking up from a Hokus service point, risk passes upon your physical possession of the bike.
- Assembly: Hokus bikes may require minor assembly (pedals/handlebars). As an electrician-led brand, we provide detailed guides and videos. Failure to follow these instructions may void your warranty.
- Estimates: Delivery dates are estimates only. Hokus is not liable for delays caused by third-party carriers.
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Inspection and Defects
- 5-Day Rule: You must inspect the Product upon arrival. Any cosmetic damage or discrepancies must be reported in writing within 5 calendar days.
- Immediate Cease-Use: If a defect is discovered, you must stop using the Product immediately. Continued use after discovering a fault (especially with electrical/battery components) voids your right to a claim.
- 5-Day Rule: You must inspect the Product upon arrival. Any cosmetic damage or discrepancies must be reported in writing within 5 calendar days.
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(Limited) Warranty
- Coverage: Our full Warranty Policy is incorporated here by reference. We provide a 3-year frame warranty and a 2-year electrical/battery warranty.
- Battery Health: We guarantee 65% capacity over 2 years. Normal degradation is expected and is not a defect.
- 2026 Compliance: All Hokus products are built to meet or exceed 2026 NSW Fair Trading safety standardsfor lithium-ion batteries.
- Coverage: Our full Warranty Policy is incorporated here by reference. We provide a 3-year frame warranty and a 2-year electrical/battery warranty.
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User Responsibility and Safety
- Competency: By purchasing, you represent that you are a competent rider and understand the local laws pertaining to e-bikes.
- Maintenance: E-bikes require regular maintenance. Failure to perform basic checks (brakes, tire pressure, bolt tension) is a misuse of the Product.
- Modifications: Any "tuning" or modification of the speed limiter or electrical system by non-Hokus personnel will result in an immediate termination of the Agreement and Warranty.
- Competency: By purchasing, you represent that you are a competent rider and understand the local laws pertaining to e-bikes.
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Liability
- Limitation: To the extent permitted by law, Hokus’s total liability for any claim is limited to the amount paid for the Product.
- Indirect Loss: Hokus is not liable for incidental, punitive, or consequential damages (such as lost wages or medical costs) arising from the use of the Product.
- Indemnity: You agree to indemnify Hokus against any claims from third parties arising from your use of the bike.
- Limitation: To the extent permitted by law, Hokus’s total liability for any claim is limited to the amount paid for the Product.
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Right of Withdrawal (Returns)
- 14-Day Window: For online purchases, you have 14 days to return the bike for a refund, provided it is in "as-new" condition and in its original packaging.
- Diminished Value: You are liable for any wear and tear or damage that occurs during this 14-day trial period.
- 14-Day Window: For online purchases, you have 14 days to return the bike for a refund, provided it is in "as-new" condition and in its original packaging.
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Force Majeure
- Hokus is not liable for failure to perform due to circumstances beyond our control, including but not limited to fires, floods, global supply chain stagnation, or government-mandated battery safety recalls.
Applicable Law
These T&Cs are governed by the laws of New South Wales, Australia. Any disputes shall be handled by the competent courts in the State of New South Wales.